IT & Library Services - IT Guides

Email: DHL IT Support - dhl-itsupport@gre.ac.uk

Telephone: 01634 883745 (Mon-Fri, 09:00-17:00), 01634 883278 (all other times)

Visit: Drill Hall Library - Group Study Zone Welcome Desk. View current opening hours.

For computer availability throughout Medway campus, click here.

For information on how to book a Group Study Room click here.

Looking to copy, print or scan? There are multiple facilities throughout Medway Campus. Please view under Campus Computing Study Space for facilities per study area. There are further printing facilities available throughout Drill Hall Library and wireless printing available in the Foyer (outside of the café).

If you are printing from either Mac or your own device, you will need to use the Web Print link. For PC users, the printers are linked to all PCs by default. Please note that plotter services are not available through Web Print.

Plotters

Poster printing up to A0 is available at the Welcome Desk in Drill Hall Library. This service is only available during staffed hours. Find out more about poster printing at Medway.

Top-Up Your Print Credit

Please note that the print credit machines do not give change; please ensure that you have the exact funds to top-up.

Useful links:

Top-up your print credit online by card.
View Information and FAQs about this service here.

At Drill Hall Library, there are 56 laptops available for use throughout the building. They are available on a first come, first served basis; you do not need to book a laptop.

The laptops are held in charging cabinets, located in each Study Zone. BattStats software will show the level of battery life for each laptop within the cabinet. There are 24 laptops available to loan from the LapSafe in Pilkington Building. These laptops can only be used in the shared buildings (Drill Hall Library, Plikington Building and The Student Hub).

Please note LapSafe laptops must be returned by 18.30 the same day. You must have a Medway library account to borrow one.

A number of computers have specialist applications and software installed; you can check what specialist software your Faculty provides by clicking here. If you are having difficulty in accessing a program listed, please contact the IT Service Desk in the first instance.

Your Faculty may have specific computer labs that have specialist software you require. If you are having difficulty in accessing a program within one of these labs, please contact your Faculty in the first instance.

We are continually looking to improve our LibGuides. If you feel there is something that would be useful here, please let us know by contacting the Library team at the following address library@gre.ac.uk. 

This address is only for sending your comments and suggestions. If you require IT help, please contact us through the details provided at the top of the page.