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General Library Guide: Coronavirus FAQs

Your guide to our Libraries and the services we provide

University Coronavirus updates

Please read the university's latest Covid-safe information.

Getting Help

For subject support including help with eresources please contact your Academic Services Librarian. Find out who your Academic Services Librarian is here: Contact a Librarian

The My learning/Learning support pages in the portal are your gateway to our online resources; use them to learn how to use online resources, renew loans, reserve books and find IT help and advice. Detailed help is also available from the Library online Moodle course iPROGRESS accessible via the portal.

IT and Library Services Coronavirus FAQs

Are the university libraries open?

Our opening hours are reviewed regularly, please check our opening hours before visiting.

How will I find out if the level of library services has to change in response to Coronavirus?

The central point of information for staff and students will be the University's website https://www.gre.ac.uk/articles/public-relations/coronavirus-outbreak-in-china. We will also update the library website and these FAQs as the situation changes and use social media to circulate messages.

I need to return an overdue book. What should I do?

You can return your library books during our opening hours. 

Is it still possible to reserve books from the library?

Yes you can reserve books via LibrarySearch. We will email you to let you know when your item is ready to be collected, please do not come before this. Items may take up to 3 days to be prepared, or a week if they need to be delivered from another campus.

I am in shielding.  What should I do?

If you are unable to collect your books due to isolating or shielding, or your books are overdue and you are unable to return them, please email sws-UserservicesTeam@greenwich.ac.uk so that we can give you the support you need. 

I need help with a library enquiry. What should I do?

Our enquiry services have been moved online, and we will do our best to help you. Please be patient as we are dealing with a higher than usual level of remote enquiries.

Are the electronic resources still available for registered University of Greenwich staff and students?

Yes. Please access the electronic resources LibrarySearch. If you need help, please email:ils-ast@greenwich.ac.uk

I am trying to complete an assignment remotely and need some advice on the library resources. Who can help me?

Please contact your Subject Librarian who will be able to advise you. The team are all set up to support you remotely and can help via email or via scheduled online 1:1 chats.

Will I get an answer to my online enquiry outside of normal library opening hours?

We will do our best to respond to your enquiry but cannot guarantee to answer your question outside of staffed opening hours. This is because we are operating on reduced staffing levels as a result of Coronavirus, and also need to ensure staff who are able to work have a break and have time to take care of their responsibilities outside of work too. We will do all we can to help our students at this time.

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