For subject support including help with eresources please contact your Academic Services Librarian. Find out who your Academic Services Librarian is here: Contact a Librarian
The My learning/Learning support pages in the portal are your gateway to our online resources; use them to learn how to use online resources, renew loans, reserve books and find IT help and advice. Detailed help is also available from the Library online Moodle course iPROGRESS accessible via the portal.
Our opening hours are reviewed regularly, please check our opening hours before visiting.
The central point of information for staff and students will be the University's website https://www.gre.ac.uk/articles/public-relations/coronavirus-outbreak-in-china. We will also update the library website and these FAQs as the situation changes and use social media to circulate messages.
You can return your library books during our opening hours.
Yes you can reserve books via LibrarySearch. We will email you to let you know when your item is ready to be collected, please do not come before this. Items may take up to 3 days to be prepared, or a week if they need to be delivered from another campus.
If you are unable to collect your books due to isolating or shielding, or your books are overdue and you are unable to return them, please email sws-UserservicesTeam@greenwich.ac.uk so that we can give you the support you need.
Our enquiry services have been moved online, and we will do our best to help you. Please be patient as we are dealing with a higher than usual level of remote enquiries.
We will do our best to respond to your enquiry but cannot guarantee to answer your question outside of staffed opening hours. This is because we are operating on reduced staffing levels as a result of Coronavirus, and also need to ensure staff who are able to work have a break and have time to take care of their responsibilities outside of work too. We will do all we can to help our students at this time.