This guide aims to answer all your library charge queries and help you to avoid accumulating charges in the future. If you have a question which is not answered in this guide please contact us using the details in the contact box below.
University of Greenwich Libraries charge users for overdue books or for damaging library stock or losing items on loan to you.
We want everybody to have a positive experience using the University of Greenwich Libraries, and we really don’t like issuing fines! Have a look at the FAQs and top tips pages to ensure you avoid charges.
Charges can be paid at the self-service machines using cash. Debit and credit cards may also be used if the charge is over £5. Telephone payments using a debit or credit card for charges over £5 can be made between the hours of:
If you believe that fines have been charged that you should not have to pay (e.g. because you have been absent from university due to illness), you will need to complete an appeal against charges form. This process ensures that everyone is treated equally and fairly.
All items on your account will be automatically renewed unless another user has reserved the item. If you do not return a reserved item by its due date, you will be charged fines until it is returned (all charges accrued will still be payable when the item is returned). Unpaid charges can lead to your library account being blocked, which will mean that you can no longer borrow any items from the library.
If you allow your fines to reach £20, your account will automatically be blocked. If this happens, you will need to reduce your fines to under £20 to continue to borrow.
To renew your library books go to the Library Catalogue and click on My Library Account.
It is your responsibility to manage your library account. As a courtesy we send an email reminder to your university email account two days before books are due back. However, you should not rely solely on this courtesy email.
Fines are charged to ensure books are kept in circulation and are made available to others who need them. If you believe that fines have been charged that you should not have to pay, you must complete a Fines Appeal Form. This process ensures that everyone is treated equally and fairly.
It is your responsibility to take care of the items you borrow from the library. In the event that you lose, damage or fail to return an item, you will be invoiced for the replacement cost. This amount will be added to any charges on your library account. If you have any queries about the procedures below, please enquire at the Library Welcome Desk.
If you have lost an item, please contact us as soon as possible. When you report an item as missing or lost, we start a search of the library for it. If it is not found after 60 days, we will invoice you for a replacement, although you can ask to be invoiced sooner if you wish. Once you have paid your invoice, we will clear your account.
If you find the item before the invoice is paid, normal overdue charges are payable on it up to the day it is returned to the library. You will not need to pay the invoice, which will be cancelled.
If an item is returned damaged, we will invoice you for the replacement cost.
If you have not returned an item by the 30th day after it was due, we will invoice you for the replacement cost. If you return the item after this has occurred, you will not need to pay the invoice, but will need to pay the overdue fines.
Paying your invoice
Invoice charges can be paid at the self-service machines. You can pay your invoice:
If you pay your invoice for a lost item you will not need to pay the overdue fines. If you then find the item you should keep it.
We will always issue a receipt for such payments - if you do not receive one, please ask for one immediately - we cannot issue receipts retrospectively.
**NB** We will suspend (block) your library account if you have an unpaid invoice for a lost, damaged or unreturned item. The block will remain in place until such time as the invoice has been paid, the item has been replaced or the original item has been returned to the library and the fines accrued have been paid.
If you find a lost item after you have paid the invoice, we will not refund the cost. The book is yours once paid for, so please ensure you check thoroughly before paying the invoice.
Call: 020 8331 7788
Call: 020 8331 9651