General Library Guide: Library Services

Getting Help

If you are having problems using the Computer Labs or Libraries or need advice on using any of our resources, please ask for help from the IT Support or Library help desks; it's what we are here for.

For subject support including help with e–resources please contact your subject support Librarian. Find out who your subject support Librarian is here: Contact a Librarian

General Library Guide

Have your say on how we build your Library Collections

Library Services are in the process of developing a collections policy that describes how we build and maintain your learning resources. Our collections comprise of print and electronic resources including books, journals, and databases.

We want your input on whether you feel our policy:

  • Reflects the type of library collection you expect from us;
  • Offers transparency on how we develop our collections;
  • Outlines our processes in a clear, jargon free manner.

Please take a look at our consultation policy and email your comments, thoughts or criticisms to Cathryn Peppard ( or Nadine Edwards (

We are also happy to meet with people in person or arrange to discuss your thoughts over the phone.

How many books can I borrow?

You can borrow up to 20 library items (books or other resources) at one time.

When will they be due back?

Standard loans are loaned for four weeks.

7 day loans are loaned for one week to full-time students, two weeks to part-time students.

How do I borrow them?

Use library self service machines for borrowing and returning items. Ask library staff for help if you are not sure what to do.

Can I keep them longer?

You can renew your loan online as long as it has not been reserved by someone else.

Go to the My Library Account link in the My Learning (students) or Learning Support (Staff) pages in the portal:

If one or more of your items cannot be renewed a message on the screen in red will explain why. Allow yourself time to return an item that cannot be renewed, for instance if someone else has reserved it; don't leave renewals until the end of the day they are due for return.

What if I forget to renew my loans?

Fines are charged if items are renewed or returned after their due date.
To help you remember a courtesy notice is sent two days before loans are due.

Please note, overdue fines cannot be waived if you fail to receive a courtesy notice for any reason (including system failure); it is your responsibility to keep track of the dates your loans are due for return.

Make sure you receive email messages by checking your University email inbox daily. If you prefer, you can set up your University email to automatically forward messages to your 'home' email account.

Ordinary Loan

Students may borrow for 4 weeks, unless the item is reserved by another borrower in which case the loan will be automatically restricted to 1 week.

7 day Loan

Full-time students may borrow for 1 week and part-time students for 2 weeks, unless the item is reserved by another borrower in which case the loan will be automatically restricted to 1 week.

Overnight Loan

 Audio-visual material only. Items are due back by 12pm the next working day. 


For use in the library only, shelved with the lending stock.

Please see this page for information on library charges: Library Charges

Can I reserve books?

You can place reservations on books that are on the shelves at other campus libraries other than your home site. You can also reserve books that are out on loan to other readers through LibrarySearch. An email is sent out to the current borrower to return the item. Once the item is returned the Library notifies you by email when it is ready for collection.

Which books may not be reserved?

Any material which are on the shelves at your home site library.

How many reservations can I make?

You may reserve up to 5 books at any one time.

Important Information

You need to check your email or Library account to find out whether your reservation is ready for collection.

  • Reserved books are held for 7 days.

Canceling reservations

We encourage you to cancel any reservations you no longer require, for the benefit of the next person in the queue.

This can be done in two ways:

  • Through My Library Account
  • At the Library Welcome Desk

Student computing

There are computers with printing facilities at each campus; most of these are located in or near libraries. Computers with assistive software and adjustable furniture are available; more information about these and other ILS computing services can be found by following the link from our portal tab, or going direct to

All libraries are wireless-enabled; help to connect with your laptop can be found on Computing Support web pages at

Other facilities

Card-activated photocopiers are available in all libraries and scanners are available in main computing areas; you must observe Copyright Law when using these and guidelines are posted nearby to advise you. Other facilities such as colour printing, plotters and DVD writers are also available; ask your computing helpdesk for information about the location of these at your campus, or check your campus's online computing support pages.

What happens if I lose my ID card?

Your University ID card is required to use any library or computing facility. You cannot borrow books without it. Your card should be carried with you at all times on campus.

If you lose it contact the Student Centre for a replacement; there will be a charge for this.

It is a disciplinary offence to use someone else's ID card, or to allow someone else to use yours. Never borrow books for another person to use. You are responsible for everything borrowed on your account, including fines for late renewal or return, and replacement charges for any item not returned.

Loading ...

Library Services blog

Loading ...

Computing Support

The library and computing facilities are available for more than 100 hours per week during term-time, including late opening until midnight 7 days a week.

A wide range of electronic information services are provided, many available for use off campus, and some 600,000 volumes and 1000+ PCs are available for on-campus use. Information Services also provides laptop drop-in zones, photocopying and printing, and self-service machines for the issue and return of books. Our staff in both the computer labs and libraries will do all they can to assist users who need help in using the facilities.

The My learning/Learning support pages in the portal is your gateway to our online resources; use it to learn how to use online resources, renew loans, reserve books and find IT help and advice. Detailed help is also available from the Library online Moodle course iPROGRESS accessible via the portal.

© University of Greenwich | FOI | Privacy and cookies | Legal | Terms & conditions