General Library Guide: Library Services

Getting Help

If you are having problems using the Computer Labs or Libraries or need advice on using any of our resources, please ask for help from the IT Support or Library help desks; it's what we are here for.

For subject support including help with e–resources please contact your subject support Librarian. Find out who your subject support Librarian is here: Contact a Librarian

General Library Guide

How many books can I borrow?

You can borrow up to 16 library items (books or other resources) at one time.

When will they be due back?

Standard loans are loaned for four weeks.

7 day loans are loaned for one week to full-time students, two weeks to part-time students.

How do I borrow them?

Use library self service machines for borrowing and returning items. Ask library staff for help if you are not sure what to do.

Can I keep them longer?

You can renew your loan online as long as it has not been reserved by someone else.

Go to My Library Account from the Library and Computing/IT tab in the portal: https://portal.gre.ac.uk/.

Or log into My Library Account from the Library Catalogue: http://capitadiscovery.co.uk/greenwich-ac/home

Log in using the number on your university ID card (see guidelines on the screen for help).

If one or more of your items cannot be renewed a message on the screen in red will explain why. Allow yourself time to return an item that cannot be renewed, for instance if someone else has reserved it; don't leave renewals until the end of the day they are due for return.

What if I forget to renew my loans?

Fines are charged if items are renewed or returned after their due date.
To help you remember a courtesy notice is sent two days before loans are due.

Please note, overdue fines cannot be waived if you fail to receive a courtesy notice for any reason (including system failure); it is your responsibility to keep track of the dates your loans are due for return.

Make sure you receive email messages by checking your University email inbox daily. If you prefer, you can set up your University email to automatically forward messages to your 'home' email account.

Ordinary Loan

Students may borrow for 4 weeks, unless the item is reserved by another borrower in which case the loan will be automatically restricted to 1 week.

7 day Loan

Full-time students may borrow for 1 week and part-time students for 2 weeks, unless the item is reserved by another borrower in which case the loan will be automatically restricted to 1 week.

Study Loan

Items are due back at 9am the next working day.

Reference

For use in the library only, shelved with the lending stock. Audio-visual material only. Items are due back by 12pm the next working day. 

Please see this page for information on library charges: Library Charges

Can I reserve books?

Reserve books online from the Library Catalogue. Select Reserve this item next to the item you require and log in using your student/staff ID number. You can choose which campus to collect the item from and an email will be sent to you when the item is ready for you to collect.

Please note that an item shown as 'Available' when requested may have been borrowed before your request reaches library staff. When this happens the item is reserved for you on its return.

Student computing

There are computers with printing facilities at each campus; most of these are located in or near libraries. Computers with assistive software and adjustable furniture are available; more information about these and other ILS computing services can be found by following the link from our portal tab, or going direct to
http://www.gre.ac.uk/ils/stucomp

All libraries are wireless-enabled; help to connect with your laptop can be found on Computing Support web pages at http://www.gre.ac.uk/offices/ils/ict/guides/nw/wireless

Other facilities

Card-activated photocopiers are available in all libraries and scanners are available in main computing areas; you must observe Copyright Law when using these and guidelines are posted nearby to advise you. Other facilities such as colour printing, plotters and DVD writers are also available; ask your computing helpdesk for information about the location of these at your campus, or check your campus's online computing support pages.

What happens if I lose my ID card?

Your University ID card is required to use any library or computing facility. You cannot borrow books without it. Your card should be carried with you at all times on campus.

If you lose it contact the Student Centre for a replacement; there will be a charge for this.

It is a disciplinary offence to use someone else's ID card, or to allow someone else to use yours. Never borrow books for another person to use. You are responsible for everything borrowed on your account, including fines for late renewal or return, and replacement charges for any item not returned.

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Computing Support

The library and computing facilities are available for more than 100 hours per week during term-time, including late opening until midnight 7 days a week.

A wide range of electronic information services are provided, many available for use off-campus, and some 600,000 volumes and 1000+ PCs are available for on-campus use. Information Services also provides laptop drop-in zones, photocopying and printing, and self-service machines for the issue and return of books. Our staff in both the computer labs and libraries will do all they can to assist users who need help in using the facilities.

The Library and Computing tab in the portal is your gateway to our online resources; use it to learn how to use online resources, renew loans, reserve books and find IT help and advice. Detailed help is also available from the Library online Moodle course iPROGRESS accessible via the portal.

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